SAP Support

SYCOR GmbH offers its customers quality-assured application support. Trained and certified application experts provide support for the analysis and resolution of problems.

Small orders such as the development of reports or adjustments to forms as well as functionality and program extensions are also provided through support. With this approach, Sycor ensures smooth operation and the continuous optimization of business applications.

Our application support according to ITIL allows us to meet the requirements of our SME customers for practice-oriented, effective support for the often business-critical applications. Designated experts who are familiar with the customers' business processes can be reached through a central hotline number or via email. All events are recorded and documented using a call-management tool. Upon request, this can also be made available to the customer online for acquisition and status updates. Integration with the customer's documentation or change management tools is possible. Regular service reports about calls, time and effort, and optimization potential make for easier control by IT management and upper management.

Application support is available to customers Monday through Friday - except on statutory holidays in Lower Saxony, Christmas Eve, and New Year's Eve - from 8:00 am to 5:00 pm. The Sycor experts receive incoming questions within this timeframe and respond on the basis of previously determined priority levels - within one hour for business-critical problems with priority level 1.

In this manner, Sycor ensures quality-assured application support for fast problem resolution, low downtime, and smooth business processes, and frees up capacities in the customer's IT department. This allows us to support the success of the business with our expert know-how.